Clarifying User Needs

I’m trying to figure out how to best help the user. I could ask whether they want a summary, timeline, or official statements. It might also be helpful to clarify facts and provide sources. Since I don't have internet access, I should check in with them first about what they need. There seem to be two points here: one about a probationary employee and the other regarding fan insults. I'll offer to summarize or draft a response neutrally and concisely.